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Shipping & Returns

Shipping Policy

  1. All orders will be processed within 1-2 business days.
     

  2. Shipping times are based on the current courier services and will vary depending on your location. Once your order is shipped, you will receive a tracking number to monitor its progress. Please note that delivery times may vary due to external factors beyond our control, such as weather or delays with the courier. For international orders, additional time may be required based on customs and local postal services.
     

  3. Domestic orders over $120 qualify for free shipping.
     

  4. Shipping Costs: Shipping costs will be calculated at checkout based on your location and selected shipping method.
     

  5. International Shipping: For international orders, customs fees, taxes, or duties may apply and are the customer’s responsibility.

Return & Exchange Policy

  1. Eligibility for Refunds:

    • Refunds are available for products purchased directly from our website within 14 days of receipt.

    • To be eligible for a refund, the product must be unused, in its original condition, and in its original packaging.
       

  2. Process for Requesting a Refund:

    • To request a refund, please contact our customer service team at info@colourwings.com.au with your order number and a brief explanation of the reason for the refund.

    • If applicable, include any relevant photos of the product and packaging.
       

  3. Assessment and Approval:

    • Our team will review your request and may request additional information or photos to assess the condition of the product.

    • Refunds will be processed once the product is returned and inspected. Please allow up to 10 business days for processing.
       

  4. Return Shipping Costs:

    • The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

    • Shipping fees are non-refundable.
       

  5. Exceptions and Non-Refundable Items:

    • Custom or personalized items are non-refundable.

    • Products purchased on sale or with promotional discounts may be subject to different refund terms.
       

  6. Refund Method:

    • Refunds will be issued to the original payment method used for the purchase.

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